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Already have an order confirmation email? Use the tracking link inside it, or go to your Shopify order status page from the email.

Need help faster? WhatsApp us on +91 93264 69695 with your order number / registered phone, or email customercare@cuneiindia.com.

Typical delivery: 3–7 business days after dispatch (pin-code dependent). See Shipping Policy.

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Foot Length (cm) India / EU UK US
22.8 36 3 6
23.4 37 4 7
24 38 5 8
24.6 39 6 9
25.2 40 7 10
25.8 41 8 11

RETURNS AND REFUNDS - INDIA ONLY 

We have a 14-day return policy on footwear only. That means you have 14 days after receiving your item to request a return. Items must be unused, with tags, and in original packaging, with proof of purchase.

Jewellery, watches, handbags and clutches cannot be returned unless there is a manufacturing defect or damage on delivery. For damage claims, please share a clear unboxing video. Manufacturing defects are eligible for a full refund within 1 month of delivery.

To start a return, WhatsApp or call us on +91 93264 69695 or email customercare@cuneiindia.com. Do not ship items back without first getting a return approval — unapproved returns will not be accepted. Full details: Refund Policy.

COD refunds are issued via UPI / Paytm / GPay / PhonePe. A nominal shipping cost (₹150–₹200 depending on location) may be deducted. Paid-order refunds go back to the original payment method; store vouchers may be offered if needed.

SHIPPING WORLDWIDE 

For all other countries, we have tied up with the best logistic partners like FedEx, DHL, TNT, UPS and Aramex to provide you with the most reliable and efficient service. 

Shipping charges will be added/ mentioned while checking out on your order. For any difficulty, you can contact our customer service team via call +91 93264 69695 or WhatsApp on +91 93264 69695, alternatively, you can also send an email to customercare@cuneiindia.com 

  1. We accept all international credit and debit cards. Simply choose a credit card at the time of check out. This is the simplest way to complete your transaction.
  2. The payment gateway for international payments, Paytm is not accepted. 
  3. Orders shipped outside India may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country.

SHIPPING INFORMATION - INDIA 

We at CUNEI know how important it is to receive your purchased products in the finest condition and on time. We use a large network of couriers to deliver your products as early as possible.  

  • Depending upon the pin code, the product is delivered within 3-5 workings days after it is dispatched from our warehouse.
  • Free shipping is available on all the products.
  • In case, any pre-paid order is lost in transit then the entire amount will be refunded.
  • COD Orders: All COD orders are contacted by our customer service team for order confirmation.
    ● Please note, two attempts will be made to confirm the COD order, if failed to answer the calls, the orders will marked be as canceled.
  • Our courier partner will contact you before delivering the product. In case you are not at the delivery address, three attempts will be made in order to deliver the product. Failing to receive or attend to the calls made will result in your order being returned back to our warehouse.

Thanks for contacting us. We'll get back to you as soon as possible.

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